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Allegation regarding whether employee was inappropriately paid under the firm's computer equipment purchase assistance program. Not customer or sales practice related.
Broker Comment
Prior to the last day at the firm, communication was made of a possible over payment from three years prior in 2015. After research and confirmation, the over payment was immediately reversed back to the Firm. The Firm subsequently issued a letter of thanks for over payment reimbursement and cooperation.
2/22/2016
Customer Dispute
Denied
Allegations
The customer alleged that the registered representative misrepresented the details of a managed account in which the customer elected to invest.
Damage Amount Requested
$35,015.21
Broker Comment
PURSUANT TO THE ALLEGATION, THE FIRM CONDUCTED A COMPREHENSIVE REVIEW OF THE FACTS. THE FIRM ESTABLISHED THAT THE APPROPRIATE PROCEDURE WAS FOLLOWED BY THE REPRESENTATIVE IN REGARDS TO BOTH ETHICS AND STANDARD BUSINESS PRACTICE. IT WAS ALSO ESTABLISHED THAT THE DETAILS OF THE PROGRAM WERE APPROPRIATELY REPRESENTED BY THE REPRESENTATIVE. UPON DETERMINATION THAT THE CLAIM WAS UNFOUNDED AND THAT THE REPRESENTATIVE WAS NOT AT FAULT, THERE WAS NO SETTLEMENT AWARDED AND THE ALLEGATION OF LOSS WAS DENIED.
Disclosures can be customer complaints or arbitrations, regulatory actions, employment terminations, bankruptcy filings and certain civil or criminal proceedings that they were a part of.
Disclosures can be customer complaints or arbitrations, regulatory actions, employment terminations, bankruptcy filings and certain civil or criminal proceedings that they were a part of.