CUSTOMER ALLEGES THAT THE REPRESENTATIVE DID NOT PROVIDE A PROSPECTUS, DID NOT EXPLAIN FEES AND EXPENSES, AND USED OUTDATED MARKETING MATERIALS. CUSTOMER ALSO ALLEGES THAT THE REPRESENTATIVE FORGED HIS SIGNATURE.

$200.00

THE CUSTOMER ACKNOWLEDGES THAT HE COMPLETED NEW ACCOUNT PAPERWORK WITH KAREN SCHWENK TO ESTABLISH A 403(B) RETIREMENT ACCOUNT. HOWEVER, THE CUSTOMER DECIDED TO CANCEL THIS ACCOUNT BY STOPPING THE FIRST PAYROLL CONTRIBUTION BY CONTACTING HIS PAYROLL DEPARTMENT. THE CUSTOMER NEVER NOTIFIED THE REPRESENTATIVE OF HIS INTENTIONS TO STOP THE CONTRIBUTIONS. WHEN THE REPRESENTATIVE REALIZED THAT THE CONTRIBUTIONS WERE NOT BEING APPLIED TO HIS ACCOUNT SHE (1) LEFT A VOICEMAIL MESSAGE FOR THE CLIENT EXPLAINING THE SITUATION; (2) CONTACTED THE PAYROLL DEPARTMENT REGARDING THE ERROR; AND (3) PER THE PAYROLL DEPARTMENTS REQUEST, SHE RESUBMITTED THE PAPERWORK THE CUSTOMER ORIGINALLY COMPLETED. THERE IS NO EVIDENCE SUGGESTING THAT THE REPRESENTATIVE FORGED DOCUMENTS TO FACILITATE IN THE PAYROLL DEDUCTIONS. ONLY ONE PAYROLL DEDUCTION OCCURRED. THE CUSTOMER CONTACTED THE PAYROLL DEPARTMENT AND CANCELED ALL FUTURE DEDUCTIONS, FILED A COMPLAINT AGAINST THE REPRESENTATIVE, AND CONTACTED THE COMPANY WHERE THE ACCOUNT WAS HELD AND HAD THE ACCOUNT CLOSED AND THE DEDUCTION REFUNDED TO HIM.