Client alleges the Rep misrepresented the interest she would receive from annuity and the fees charged.

$5,000.00

IN JANUAERY OF 1999 THE CUSTOMERS PURCHASED $30000.00 OF DUKE REALITY CUMULATIVE PREFERRED (8.25%) WHICH WAS ENTHUSIASTICALLY RECOMMENDED BY NAT CITY. DESPITE THE CASH RESERVE AND ALL DISCLOSURES WHEN THE PRINCIPAL DECLINED THE CUSTOMER COMPLIANED. WITH SUITABILITY INFO AND DISCLOSURES IN HAND NAT CITY SETTLED WITH THE CUSTOMER.

$5,752.00

$5,752.41

IN APRIL 1999 CUSTOMER INVESTED $200,000 WITH ME. WE PUT $150,000 IN A VARIABLE ANNUITY AND $50,000 IN A PREFERRED WITH HOSPITALITY PROPERTIES. THE ANNUITY ROSE IN VALUE - NO COMPLAINT. THE VALUE OF HOSPITALITY DROPPED $14,000 - COMPLAINT. PLEASE SEE MY FULL RESPONSE DATED 1/25/00.

$14,000.00

$5,269.60

IMPROPER INVESTMENT ADVICE

$3,902.35

$3,902.35

NATCITY INVESTMENTS

Discharged

HELD CUSTOMER CHECK FOR $70,000. FROM 10/28/99 UNTIL 11/3/99.

I RECEIVED CLIENT CHECK AFTER HOURS ON 10/28/99. I FAXED COPIES OF PAPERWORK AND CHECK TO OUR ANNUITY SERVICE CENTER. I LOCKED THE FILE IN MY DESK. ON 11/3/99, THREE BUSINESS DAYS LATER I WAS REVIEWING THE FILE AND REALIZED I HAD FORGOTTEN TO SEND IN THE HARD COPIES. I OVER-NIGHTED THEM TO THE OSJ IMMEDIATELY. ON 11/4/99 I RECEIVED A CALL FROM THE COMPLIANCE ASKING WHERE THE CHECK HAD BEEN. I DESCRIBED THE ABOVE. ON 11/16/1999 I WAS TERMINATED.