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The customer alleges the adviser charged more than the agreed fees for services rendered. Upon review of the documents available in connection with the account, the firm found the customer authorized all fees by way of signature. The customer also alleged the adviser, at times, was unresponsive to her communications. However, the firm learned the customer insisted on texting the adviser, who is not authorized to use this method of communication. Consequently, there were times she had to wait until he had access to his authorized email in order to respond. The firm did not find any improprieties relating to the advisory and financial planning services or fees rendered to the client.
A brokerage firm, also called a broker-dealer, is in the business of buying and selling securities – stocks, bonds, mutual funds, and certain other investment products – on behalf of its customer (as broker), for its own bank (dealer), or both. Individuals who work for broker-dealers - the sales personnel are commonly referred to as brokers.
IA
Investment Adviser
An investment adviser is paid for providing advice about securities to clients. In addition, some investment advisers manage investment portfolios and offer financial planning services.
Disclosures
Disclosures can be customer complaints or arbitrations, regulatory actions, employment terminations, bankruptcy filings and certain civil or criminal proceedings that they were a part of.
Disclosures can be customer complaints or arbitrations, regulatory actions, employment terminations, bankruptcy filings and certain civil or criminal proceedings that they were a part of.