Allegations
FROM 7/1/11 TO 11/30/11 CLIENT LISTS MULTIPLE ISSUES: 1) FRUSTRATED SHE HAS ACCESS TO ONLY FA & BOA, NOT HOME OFFICE 2) INDICATES SHE TOLD THE FA SHE DID NOT WANT HIM TO HAVE A VESTED INTEREST IN HER ACCOUNT, WHEN ASKED HOW HE WAS PAID, THE FA TOLD HER HE WAS PAID BY EDJ, THEN DURING THE 4TH MEETING WAS TOLD HER ACCOUNT WAS COMMISSION BASED 3) WASN'T INFORMED BEFORE TRANSFER OF ASSETS TOOK PLACE, SO THAT SHE COULD MAKE A COURTESY CALL TO FORMER FIRM 4) FRIENDS OPINIONS ARE EDJ WAS OVERCHARGING FOR THE TRADES, CLIENT INDICATES SHE WAS UNAWARE OF THE ENORMOUS PRICE TO PAY, THOUGH THE FA EXPLAINED UP-FRONT COMMISSIONS, HE GAVE THE IMPRESSION THAT THE INVESTMENT COULD BOUNCE BACK QUICKLY, WHICH IT HAS NOT. SHE INDICATES 'DOUBLE DIPPING' WHERE SHE TRANSFERRED TARGET STOCK IN, IT WAS SOLD, ONLY TO BE PURCHASED AGAIN LATER. 5) CLIENT WAS UNAWARE OF TAX CONSEQUENCES OF TRADES 6) SOLD CHEVRON TO BE MORE GREEN, FA RECOMMENDED OCCIDENTAL, WHICH IS SIMILAR TO CHEVRON, RESULTING IN MORE COMMISSION. SHE INDICATES ALL ASSETS TRANSFERRED IN SHOULD HAVE TOTALED $874,623, HOWEVER AS OF 8/18/11, THE VALUE WAS $80,516 LESS, AFTER SELLING TWO STOCKS. 7) AN ANNUITY WAS PRESENTED, A MONTH LATER THE CLIENT REALIZED THE FA MADE THE PURCHASE, THE ORDER WAS CANCELED 8) CLIENT LEARNED HER MONEY WAS INVESTED IN A SHARE MUTUAL FUNDS WITH ENORMOUS FEES AND COMMISSIONS FROM OTHER PEOPLE, AND IS FRUSTRATED THAT T. ROWE PRICE OR VANGUARD WEREN'T OFFERED FOR LOWER FEES 9) DURING MARKET VOLATILITY, EDJ DIDN'T PROVIDE UPDATES BY EMAIL, MAIL OR TELEPHONE CONFERENCE LIKE OTHER FIRMS 10) BROUGHT FRIEND TO EDJ MEETING, FRIEND INDICATES FEES ARE 'EGREGIOUS'. CLIENT IS REQUESTING ALL SALES CHARGES AND FEES CHARGED TO HER ACCOUNT BE RETURNED.
Damage Amount Requested
$5,000.00
Broker Comment
DENIED: 1) FA EXPLAINED HOME OFFICE SUPPORT TO BRANCHES, WHICH ARE CONSIDERED THE PRIMARY CONTACT. CLIENT SERVICES WAS PROVIDED TO CLIENT ALSO. 2) FA DISCUSSED SALES CHARGES, COMMISSIONS AND FEES IN 1ST MEETING. 3RD MEETING WAS A REVIEW OF ANALYSIS REPORTS; THE EXISTING MANAGED ACCOUT WITH US TRUST, AND TWO RECOMMENDED PORTFOLIOS. COMPARED FEE BASED VS. COMMISSION BASED, SALES CHARGES, FEES, COMMISSIONS AND ONGOING EXPENSES. THESE REPORTS, PROSPECTUSES AND FIRM RESEARCH REPORTS WERE GIVEN TO THE CLIENT TO TAKE HOME. 3) AT THE TIME THE TRANSFER PAPERS WERE SIGNED, THE FA SUGGESTED CALLING THE FORMER FIRM. 4) SEE NO. 2. 150 SHARES OF TARGET WERE TRANSFERRED INTO THE ACCOUNT, 50 SHARES WERE SOLD, 100 SHARES REMAINED IN THE ACCOUNT. THERE WERE NO ADDITIONAL PURCHASES. 5) FA RECOMMENDED THE CLIENT REVIEW THE TAX RAMIFICATIONS BEFORE TRADING. 6) THE FA EXPLAINED SECTOR DIVERSIFICATION AND SUGGESTED MAINTAINING A CHEVRON POSITION. THE CLIENT DID NOT WANT CHEVRON, SPECIFICALLY. SHE WAS OPEN TO A DIFFERENT ENERGY COMPANY, RESEARCH REPORTS WERE PROVIDED FOR OCCIDENTAL PETROLEUM AND TRADES CONFIRMED. THE FA GAVE THE OPTION OF LIQUIDATING THROUGH FORMER FIRM, CLIENT ELECTED TO TRANSFER THEN LIQUIDATE ALL POSITIONS. THE TOTAL COMMISSION ASSESSED FOR THE CLIENT WAS $28,039, THE DIFFERENCE WAS SHORT TERM MARKET FLUCTUATION. 7) THE ANNUITY WAS PRESENTED, TRADE CONFIRMED AND PAPERWORK SIGNED. THE CLIENT LATER CHANGED HER MIND. 8) SEE NO. 2. OPTION PROVIDED TO MAINTAIN T. ROWE PRICE FUNDS, OR REPOSITION TO OBTAIN BREAK POINTS WITH RECOMMENDED PORTFOLIO. 9) FA WAS OUT OF THE OFFICE WHEN CLIENT CALLED WITH CONCERNS, HE CALLED HER BACK FROM HIS CELL PHONE, BUT SHE WOULDN'T CALL HIM WHILE HE WAS ON VACATION. THE CLIENT TURNED TO FRIENDS FOR ADVICE. 10) FRIEND COMPARING ONLINE TRADING TO FULL SERVICE EDJ.