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Time Frame: October 1, 2021 to October 4, 2021
The client alleges a failure to liquidate his shares as instructed. The client further alleges his share were sold at a price well below what he authorized and that he was not a party to that decision to sell at that price.
Settlement Amount
$45,555.40
Broker Comment
I immediately took action and reported the trading error to management upon learning of the client's concerns. This was a misunderstanding that resulted in the client not getting the price he had requested and I made sure that the client's concerns were addressed and the client was made whole. As a result of the language used by the client, due to regulatory rules, this matter is reportable to the regulators. However, I took the necessary steps to ensure the client was taken care of, the client satisfied and the correction was implemented.
Disclosures can be customer complaints or arbitrations, regulatory actions, employment terminations, bankruptcy filings and certain civil or criminal proceedings that they were a part of.
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Disclosures can be customer complaints or arbitrations, regulatory actions, employment terminations, bankruptcy filings and certain civil or criminal proceedings that they were a part of.