2/7/08-8/3/09; CLIENT STATES IT WAS NOT EXPLAINED TO HIM HIS IRA ACCOUNT WAS NOT A NO-LOSS ACCOUNT LIKE HIS IRA AT AMERITAS. CLIENT STATES, WHEN HE FOUND OUT THE ACCOUNT LOST VALUE, HE CONFRONTED FA. CLIENTS STATES, FA TOLD HIM THIS IRA ACCOUNT WAS DIFFERENT THEN HIS PREVIOUS ONE WITH AMERITAS. CLIENT STATES, HAD HE BEEN EDUCATED ON THIS, HE COULD HAVE MADE AN INFORMED DECISION AND LIKELY WOULD NOT HAVE TAKEN THE RISK. CLIENT WANTS HIS LOSSES CORRECTED.

$5,000.00

FA STATES HE IDENTIFIED THE CLIENTS IRA ROLLOVER HAD BEEN PUT INTO A SINGLE ACCOUNT IN DECEMBER 2008. FA SENT A SERVICE REQUEST TO HAVE IT CORRECTED. THE FIRM CORRECTED THE ERROR, MOVING THE MONEY TO AN IRA ACCOUNT AT THE FIRM'S EXPENSE. FA STATES HE EXPLAINED TO THE CLIENT THE ACCOUNT ERROR DID NOT CAUSE THE LOSS IN THE PORTFOLIO; MARKET FLUCTUATION WAS THE REASON FOR THE ACCOUNT LOSS. FA STATES HE HAD MULTIPLE DISCUSSIONS IN OCTOBER 2008 WITH THE CLIENT REGARDING THE MARKET LOSS IN THE ACCOUNT. FA CLAIMS CLIENT DID NOT POSE ANY QUESTIONS ABOUT HIS INVESTMENTS BEING IN A "NO-LOSS" ACCOUNT DURING THOSE DISCUSSIONS. CLIENT PURCHASED THE PORTFOLIO IN FEBRUARY 2008, WAS SENT TRADE CONFIRMATIONS, PROSPECTUSES AND MONTHLY STATEMENTS. LOSS IN ACCOUNT IS DUE TO PERFORMANCE. COMPLAINT RESOLVED.