10/08; CLIENT CLAIMS A RESULT OF MISREPRESENTATIONS BY THE FA RELATED TO THE ADVISORY SOLUTIONS PROGRAM HE HAS INCURRED LOSSES OF APPROXIMATELY $74,047.02. CLIENT REQUESTS A REVIEW OF THIS SITUATION AND A REIMBURSEMENT OF THIS AMOUNT.

$74,047.02

ACCORDING TO THE FA, THE CLIENT HAD A LONG TERM INVESTMENT HORIZON, BUT DURING MARKET TURBULENCE WOULD FREQUENTLY CONTACT HIM TO DISCUSS HIS CONCERNS. THE FA HAS INDICATED THE CONVERSATIONS WOULD GENERALLY RESULT IN MEETING IN WHICH THE INVESTMENTS HELD IN THE ACCOUNT WERE REVIEWED AND THE CURRENT MARKET CONDITIONS WERE DISCUSSED. IT IS UNDERSTOOD THE FA DID SUGGEST THE EDWARD JONES ADVISORY SOLUTIONS PROGRAM AS A POSSIBLE ALTERNATIVE. ON AUGUST 1, 2008, THE CLIENT SIGNED THE EDWARD JONES ADVISORY SOLUTIONS ACCOUNT AGREEMENT WHICH INCLUDED THE INVESTMENT OBJECTIVES QUESTIONNAIRE. THE FA HAS INDICATED HE EXPLAINED THE FEES ASSOCIATED WITH THE PROGRAM WERE 1.35% AND ALSO EXPLAINED THE FEATURES OF THE PROGRAM TO INCLUDE AUTOMATIC THRESHOLD REBALANCING. INFORMATION REGARDING THE FEES AS WELL AS REBALANCING WAS ALSO INCLUDED IN THE CLIENT AGREEMENT. ALTHOUGH THE CLIENT HAS CLAIMED STATEMENTS WERE NOT RECEIVED, OUR RECORDS REFLECT STATEMENTS WERE GENERATED AND MAILED TO THE ADDRESS OF RECORD FOR THE MONTHS OF AUGUST, SEPTEMBER, OCTOBER AND NOVEMBER 2008. THE STATEMENTS PROVIDED INFORMATION REGARDING THE INVESTMENTS HELD IN THE ACCOUNT AND ALSO REFLECTED ALL ACCOUNT ACTIVITY. BASED ON OUR REVIEW, IT IS OUR OPINION THE CLIENT ENROLLED IN THE ADVISORY SOLUTIONS PROGRAM ON HIS OWN VOLITION AS EVIDENCED BY YOUR SIGNATURE ON THE CLIENT AGREEMENT. IN ADDITION, THE CLIENT WAS INFORMED OF THE PROGRAM FEATURES BY THE FA AS WELL AS THROUGH THE CLIENT AGREEMENT. THEREFORE, AS A RESULT OF OUR REVIEW, WE ARE RESPECTFULLY DENYING THE CLIENT'S REQUEST FOR COMPENSATION IN THIS MATTER. CLAIM DENIED.