CLIENT STATES THAT SHE WAS NOT DISCLOSED A SHARE SALES CHARGE AND REQUESTS RETURN OF HER ORIGINAL INVESTMENT. (03/22/2012)

CLIENT WAS A COLLEAGUE AND FRIEND WHO I WORKED WITH AT WELLS FARGO. SHE WANTED ME TO HELP HER CONSOLIDATE HER IRA FOR HER. I DID HAVE A DETAILED DISCUSSION WITH HER ABOUT A SHARES, AND C SHARES AND THE DIFFERENT COST STRUCTURES EFFECTING BOTH SHARE CLASSES. WE DECIDED THAT A SHARES WOULD BE CHEAPER IN THE LONG RUN AND I WAS DIRECTED TO MAKE THE INVESTMENT. I ALSO DISCLOSED TO HER THAT I WOULD BE LEAVING WELLS FARGO SOON, AND SHE SAID IT WAS OK TO MAKE THE INVESTMENTS. THIS WAS DONE IN THE THIRD WEEK OF MARCH 2012. I SENT HER A HYPOTHETICAL AND A COMPREHENSIVE BREAKDOWN OF HER INVESTMENTS AND I HIGHLIGHTED THE UP-FRONT FEES AND THE ANNUAL INTERNAL EXPENSES. SHE FILED THIS COMPLAINT BECAUSE SHE DID NOT GET THE RIGHT FOLLOW-UP FROM WELLS FARGO. SHE WAS ALSO DISTRESSED ABOUT THE RECENT DOWN TURN IN THE MARKET IN THE MONTH OF MAY, WHICH WAS DOWN 10%. I HAVE SINCE SPOKEN TO HER AND SHE HAS APOLOGIZED TO ME AND HAS PLEDGED TO HELP GET THIS REMOVED FROM MY RECORD. IT ALSO MUST BE NOTED THAT I NEVER RECEIVED A COMMISSION ON THIS DEAL AND WELLS FARGO KEPT ALL THE COMMISSIONS AND THEN OFFERED NO SUPPORT, BECAUSE NO BROKER WAS ASSIGNED TO THE ACCOUNT AND NO ONE CALLED HER BACK TO EXPLAIN EVERYTHING. I WILL BE WORKING WITH FINRA AND THIS CLIENT TO HAVE THIS REMOVED FROM MY RECORD, AS IT IS UNJUST AND ERRONEOUS. ** MATTER CLOSED PURSUANT TO CLIENT'S VERBAL RETRACTION. **

CLIENTS CLAIM ANNUITY POLICY FEES WERE NOT DISCLOSED BY REGISTERED REPRESENTATIVE. CLIENTS REQUEST CANCELLATION OF POLICIES WITHOUT PENALTY. ACTIVITY DATE IS 1/25/11. ALLEGED DAMAGES ARE NOT SPECIFIED BUT IT IS BELIEVED COST TO SURRENDER POLICIES EXCEEDS $5,000.