THE CLIENT ALLEGED THE METLIFE VARIABLE ANNUITY PURCHASED IN JUNE 2012 WAS MISREPRESENTED TO HER.

$13,248.01

NEW JERSEY CLIENT CLAIMED THAT SHE MET WITH THE FA ON OCTOBER 3, 2008 TO DISCUSS TAKING A WITHDRAWAL FROM HER JACKSON NATIONAL LIFE INSURANCE PERSPECTIVE II VARIABLE ANNUITY, WHICH AT THAT TIME THE CLIENT CLAIMS HAD A BALANCE OF $61,000. THE CLIENT FURTHER CLAIMED THAT SHE ASKED THE FA ABOUT THE RISKS OF WITHDRAWING $10,000 FROM THE ANNUITY AND THAT THE FA TOLD HER THAT SHE WOULD ONLY HAVE TO PAY TAXES AND AN EARLY WITHDRAWAL CHARGE ON THE MONEY THAT SHE WITHDREW. THE CLIENT CLAIMED THAT THE FA TOLD HER TO INCLUDE THE TAXES AND FEES IN THE WITHDRAWAL AMOUNT WHICH WOULD THEN TOTAL $13,555. THE CLIENT CLAIMED THAT AFTER THE WITHDRAWAL SHE RECEIVED CORRESPONDENCE FROM JACKSON LIFE DATED OCTOBER 15, 2008 INDICATING THAT THE CONTRACT VALUE OF HER ANNUITY WAS ONLY $22,543.04. THE CLIENT CLAIMS THAT SHE THEN SPOKE TO A REPRESENTATIVE FROM JACKSON LIFE WHO INFORMED HER THAT WITHDRAWING MORE THAN THE ALLOTTED AMOUNT DECREASED THE ACCOUNT'S VALUE BY PERCENTAGE POINTS AND NOT DOLLAR AMOUNTS. THE CLIENT ALLEGED THAT THE FA NEVER DISCLOSED OR ADVISED HER OF THAT INFORMATION. THE CLIENT SEEKS TO HAVE $25,000 RESTORED TO THE VALUE OF HER ANNUITY.

$25,000.00

A LETTER WAS SENT TO THE CLIENT ON JANUARY 15, 2009 DENYING HER COMPLAINT. PER THE FA, HE EXPLAINED TO THE CLIENT THAT SINCE SHE WAS TAKING AN EARLY WITHDRAWAL FROM THE ANNUITY, SHE WOULD INCUR A SURRENDER; FURTHER, THAT SHE WOULD BE SUBJECT TO A RECAPTURE CHARGE FOR A PRO RATA PORTION OF THE BONUS CREDIT THAT SHE HAD RECEIVED WHEN SHE ORIGINALLY PURCHASED THE ANNUITY. THE FA FURTHER EXPLAINED TO THE CLIENT THAT WITHDRAWALS FROM THE GUARANTEED MINIMUM WITHDRAWAL BENEFITS WOULD REDUCE HER GUARANTEED WITHDRAWAL BALANCE AND UNDER CERTAIN CIRCUMSTANCES, MAY REDUCE HER GUARANTEED ANNUAL WITHDRAWAL AMOUNT. THE FA ALSO EXPLAINED TO THE CLIENT THAT SHE MAY INCUR TAX LIABILITY ON A PORTION OF THE MONIES WITHDRAWN. AT OR AROUND THE TIME THE CLIENT TOOK THE WITHDRAWAL, THE CONTRACT VALUE OF THE ANNUITY HAD DECLINED TO APPROXIMATELY $46,083.66 DUE TO THE DECLINE IN THE VALUE OF THE VARIABLE INVESTMENT OPTION/FUND WHICH THE CLIENT HAD ELECTED AT THE TIME THAT SHE PURCHASED THE ANNUITY. AFTER THE WITHDRAWAL, THE CONTRACT VALUE WAS THEN FURTHER REDUCED BY THE AMOUNT OF $8,978.59 BASED UPON THE INVESTMENT PERFORMANCE OF THE VARIABLE INVESTMENT OPTION/FUND FOR THE FOURTH QUARTER OF 2008. AS OF DECEMBER 31, 2008 THE CONTRACT VALUE OF THE ANNUITY WAS $22,520.95.