Client alleged FA guaranteed an annual 5% return on the annuity and that he failed to properly disclose the terms of the income rider and fees. (8/16/2015)

$17,628.21

All terms of the annuity were properly disclosed to the client who also received a prospectus and a contract and signed disclosure documents indicating his understanding of the investment. There was no delay in the surrender of the annuity and the client acknowledged in writing that he was aware of the surrender fee prior to the termination of the contract.

CUSTOMER ALLEGED SHE WANTED SAFE INVESTMENTS, YET HER ACCOUNT DECLINED IN VALUE.

$30,000.00

$12,500.00

THIS VERBAL COMPLAINT WAS SETTLED TO AVOID THE TIME AND EXPENSE OF LITIGATION.

CUSTOMER ALLEGED THAT STOCK RECOMMENDATIONS IN 2000 WERE UNSUITABLE FOR HER OBJECTIVES.

$32,000.00

$30,938.50

THIS VERBAL COMPLAINT WAS SETTLED TO AVOID THE TIME, EXPENSE AND UNCERTAINTY OF LITIGATION. THE REGISTERED REPRESENTATIVE WAS NOT ASKED TO CONTRIBUTE TO THE SETTLEMENT.