CLIENT INDICATES SHE INFORMED THE FINANCIAL ADVISOR THAT SHE WANTED AN EXCHANGE RATE OF 1.06 ON A FOREIGN CHECK SHE DEPOSITED AND THE CHECK WAS PROCESSED WITH AN EXCHANGE RATE OF 1.01. SHE FEELS SHE SHOULD HAVE GOTTEN 1.06 AS AN EXCHANGE RATE, AND APPROXIMATELY $5,000 MORE ON THE DEPOSIT.

$5,000.00

THE CLIENT WAS INFORMED EDWARD JONES DOES NOT PARTICIPATE IN FOREIGN EXCHANGE MARKETS, AND EDWARD JONES USES A THIRD PARTY TO CONVERT FUNDS ON BEHALF OF CLIENTS. EDWARD JONES DOES NOT GUARANTEE EXCHANGE RATE AT THE TIME OF THE DEPOSIT AND CONVERSATIONS WITH THE FINANCIAL ADVISOR INDICATE HE DID NOT PROMISE AN EXCHANGE RATE EITHER.

THE CLIENT ALLEGED THAT OUR IR MISREPRESENTED THE MUTUAL FUND THAT SHE EXCHANGED INTO AFTER SEPTEMBER 11, 2001. CLIENT INDICATED THAT THIS BOND FUND DECLINED BY $30,000 DURING THE NEXT FEW YEARS, WHEN SHE ALLEGED THAT THE IR STATED IT WOULD ONLY FLUCTUATE BY APPROXIMATELY 1.25%. CLIENT FELT SHE WAS MISLED BY THE IR ADVISING HER THAT THIS WAS A SAFE FUND. CLIENT ALSO INDICATED THAT A FANNIE MAE STEP-UP BOND WAS CALLED WITHOUT HER KNOWLEDGE, AND THAT SHE WAS LIED TO ABOUT THIS CALL.

$30,000.00

IR STATED THAT HE HAD PREVIOUSLY REBALANCED THE CLIENT'S PORTFOLIO AT CLIENT'S REQUEST BY EXCHANGING INTO THE PUTNAM DIVERSIFIED FUND AND ALLOWING THE FUND TO DCA OUT OVER TIME BACK INTO THE GROWTH FUNDS. ON 9/11/2001, THE CLIENT'S FUNDS HAD BEEN EXCHANGED INTO THE GROWTH SECTOR AND IR STATED THAT HE DISCUSSED MARKET RECOVERY WITH THE CLIENTS AND THEY ELECTED TO STAY THE COURSE AT THAT TIME. IN THE LATER PART OF 2002, HOWEVER, IR ADVISED THAT HE DID ENCOURAGE CLIENTS TO EXCHANGE BACK INTO THE INCOME FUND, SINCE CLIENTS WERE TIRED OF THE MARKET FLUCTUATION. IR STATED THAT HE NEVER MADE ANY GUARANTEES ON THESE FUNDS, AND THE 1.25% MUST HAVE BEEN TAKEN OUT OF CONTEXT BY CLIENTS WHEN IR WAS DISCUSSING ANNUAL FEES WITH THEM. THE FANNIE MAE BOND SALE WAS AUTHORIZED BY THE HUSBAND LISTED ON THE ACCOUNT AND WAS NOT FRAUDULENTLY CALLED OR SOLD. IT APPEARS THAT THE IR FOLLOWED THE CLIENTS' INSTRUCTIONS ON THE TRANSACTIONS THAT TOOK PLACE IN THIS ACCOUNT. CLAIM DENIED.