CLIENT INITIALLY ELECTED TO RECEIVE DEATH BENEFIT PROCEEDS FROM WIFE'S JACKSON VA INTO HIS BENEFICIARY IRA AND THEN CHANGED OPTION TO ROLL FUNDS INTO THE LIFE EXPECTANCY OPTION. HE SURRENDERED THE VA AFTER LESS THAN A YEAR AND INCURRED A SURRENDER PENALTY. CLIENT STATES THAT HE WAS UNAWARE THAT HE WOULD INCUR A PENALTY WHEN HE CHOSE THE LIFE EXPECTANCY OPTION AND HE IS REQUESTING REIMBURSEMENT OF THE FEE. (3/18/13)

$20,939.77

THE FIRM'S REVIEW REVEALED THAT THE PRODUCT WAS AN INDEXED ANNUITY AND THE CLIENT SIGNED THE DOCUMENT SELECTING TO CONTINUE THE CONTRACT AFTER HIS WIFE'S DEATH AT THE ORIGINAL TERMS. THERE WAS NO EVIDENCE OF WRONGDOING. THE CLAIM AND DEMAND FOR REMUNERATION WERE DENIED IN THEIR ENTIRETY.

MISREPRESENTATION OF MANAGED ACCOUNT FEES DATES OF ALLEGED ACTIVITIES: 12/15/2009 - 5/7/2010

THIS WAS A NON-DISCRETIONARY ACCOUNT AND THE CLIENT WAS FULLY AWARE OF THE ADVISORY FEES AT THE TIME OF THE ACCOUNT OPENING. THE CLIENT TOOK PART IN SEVERAL MEETINGS PRIOR TO THE ACCOUNT BEING OPENED IN WHICH THE FEES WERE THOROUGHLY DISCUSSED. THE CLIENT SIGNED AND RECEIVED COPIES OF ALL THE REQUIRED PAPERWORK WHICH STATED THE FEES. THE CLIENT'S CLOSING BALANCE WAS HIGHER THAN HIS INITIAL OPENING BALANCE EVEN AFTER THE FEES WERE DEDUCTED.

CLIENT ALLEGES MISREPRESENTATION AND SUITABILITY REGARDING A MUTUAL FUND INVESTMENT. ACTIVITY DATE: 7/24/08

$5,000.00

$73,466.45

THE CLIENT SOLD HER VARIABLE ANNUITY POSITION AND BROUGHT THE CHECK WITH THE PROCEEDS TO ME. SHE WANTED JUST A MUTUAL FUND AND WAS VERY AWARE OF THE RISKS. THIS WAS AN UNSOLICITED SWITCH.

CUSTOMER ALLEGES MISREPRESENTATION ASSOCIATED WITH VAN KAMPEN SENIOR LOAN FUND "C" SHARE PURCHASED ON 5/16/2007.

COMPLAINT DENIED. PRODUCT WAS FULLY DISCLOSED TO CLIENT PRIOR TO PURCHASE.

CLAIMANTS ALLEGE MR. COGHLAN FAILED TO FOLLOW THEIR INSTRUCTIONS REGARDING THE TRANSFERRING OF THIER ACCOUNT FROM MERRILL LYNCH TO SECURITIES AMEIRCA, INC. CLAIMANTS ALLEGE MR. COGHLAN'S ACTION CAUSED DELAY AND CONFUSION ABOUT TRANSFERRING THEIR ACCOUNT AND THIS DELAY CAUSED THE VALUE OF THEIR ACCOUNT TO DECLINE $20,000 IN THREE WEEKS DUE TO MARKET CONDITIONS. TRANSFER DATE WAS JULY 9, 2002.

$150,000.00

$8,350.00