CUSTOMER CLAIMS IR EMPLOYED BY EDWARD JONES MADE UNSUITABLE RECEOMMENDATIONS FOR HER ACCOUNT WHEN HE ADVISED HER TO MAKE TRANSFERS THAT RESULTED IN 75% OF HER ACCOUNT BEING INVESTED IN EQUITIES AND THE REST IN FIXED INCOME. ALSO CLAIMS IR SHOULD HAVE ROLLED CERTAIN FUNDS INTO AN IRA ACCOUNT INSTEAD OF ANOTHER TSA ACCOUNT. CLAIMS DAMAGES IN THE AMOUNT OF $11,750.00 AND REQUESTS REIMBURSEMENT.

$11,750.00

CUSTOMER WAS ADVISED THAT HIS LETTER MADE CLEAR THAT THE IR HAD DISCUSSED THE TSA INVESTMENT WITH HER AND THAT THE IR HAD FOLLOWED THE CUSTOMERS INSTRUCTIONS WHEN THE ORDER WAS ENTERED. THE IR ALSO CLAIMS HE DISCUSSED THE 6% PENALTY AND THE POTENTIAL MARKET FLUCTUATION RISKS WITH THE VARIABLE ANNUITY THAT WAS PURCHASED. THE CUSTOMER WAS ADVISED THAT THE LOSSES SHE CLAIMED WERE DUE TO MARKET FLUCTUATION AND THE MARKET HAD RECOVERED TO SOME DEGREE SINCE THE LETTER WAS WRITTEN. THE IR APPEARS TO HAVE PROPERLY DISCLOSED THE FEATURES OF THE INVESTMENTS SO THE CLAIM WAS DENIED. Not Provided