Initiated By
FINRA
Allegations
SECTION 17(A) OF THE SECURITIES EXCHANGE ACT OF 1934 AND RULE 17A-3 THEREUNDER, FINRA RULE 2010 AND NASD RULE 3110:
PICKERING WAS THE PRIMARY ADMINISTRATIVE ASSISTANT FOR A GENERAL SECURITIES REPRESENTATIVE OF HER MEMBER FIRM AND PRIOR TO THIS MISCONDUCT, PICKERING AND THE REGISTERED REPRESENTATIVE HAD ACCEPTED AN OFFER OF EMPLOYMENT WITH ANOTHER FINRA REGISTERED FIRM.
THE REGISTERED REPRESENTATIVE NEGLIGENTLY MADE A STATEMENT THAT PICKERING INTERPRETED AS AN INSTRUCTION TO ALTER HIS CUSTOMER'S TELEPHONE RECORDS IN THE FIRM'S CLIENT ACCOUNT INFORMATION SYSTEM (CAI SYSTEM), THE FIRM'S ELECTRONIC DATABASE THAT CONTAINED CUSTOMER INFORMATION. PICKERING ACTED UNDER THE GOOD FAITH BELIEF THAT SHE HAD RECEIVED AN INSTRUCTION FROM THE REGISTERED REPRESENTATIVE WHOM SHE WAS TASKED TO ASSIST AND FROM WHOM SHE REGULARLY TOOK DIRECTION. PICKERING CHANGED OR DELETED APPROXIMATELY 109 TELEPHONE NUMBERS, AFFECTING APPROXIMATELY 40 CUSTOMERS, TO REPORT INACCURATE INFORMATION. PICKERING MADE THESE CHANGES WITHOUT THE CUSTOMER'S KNOWLEDGE OR CONSENT AND CAUSED HER FIRM TO CREATE AND MAINTAIN INACCURATE BOOKS AND RECORDS.
ON THE MORNING OF THE NEXT DAY, PRIOR TO THE FIRM'S DETECTION OF HER CONDUCT, PICKERING ACCESSED THE CAI SYSTEM AGAIN AND REVERSED AT LEAST SOME OF THE ALTERATIONS SHE HAD MADE THE DAY BEFORE. LATER THAT SAME DAY, THE FIRM'S BRANCH OFFICE MANAGEMENT RECEIVED A REPORT THAT PICKERING HAD MADE NUMEROUS CHANGES TO CUSTOMER CONTACT INFORMATION VIA THE FIRM'S CAI SYSTEM. THE FIRM QUERIED PICKERING ABOUT THE ALTERATIONS AND SHE ADMITTED THAT SHE MADE THE CHANGES. THE FIRM IMMEDIATELY SUSPENDED PICKERING'S EMPLOYMENT AND SHE SUBSEQUENTLY RESIGNED.
Resolution
Acceptance, Waiver & Consent(AWC)
Sanctions
Civil and Administrative Penalty(ies)/Fine(s)
Amount
$5,000.00
Sanctions
Suspension
Registration Capacities Affected
ANY CAPACITY
Duration
10 BUSINESS DAYS
Start Date
5/20/2013
End Date
6/3/2013
Regulator Statement
WITHOUT ADMITTING OR DENYING THE FINDINGS, PICKERING CONSENTED TO THE DESCRIBED SANCTIONS AND TO THE ENTRY OF FINDINGS, THEREFORE SHE IS FINED $5,000 AND SUSPENDED FROM ASSOCIATION WITH ANY FINRA MEMBER IN ANY CAPACITY FOR 10 BUSINESS DAYS. THE SUSPENSION IS IN EFFECT FROM MAY 20, 2013 THROUGH JUNE 3, 2013.
Broker Comment
WITHOUT ADMITTING OR DENYING THE ALLEGATIONS, SILVERMAN CONSENTED TO AN ACCEPTANCE WAIVER AND CONSENT, INCLUDING THE SANCTIONS DESCRIBED THEREIN.