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CLIENT ALLEGES HE HAS INCURRED A LOSS OF APPROXIMATELY $500,000 IN HIS ACCOUNT(S). CLIENT ALLEGES THAT THE FA ATTEMPTED TO EARN COMMISSION AT THE CLIENT'S EXPENSE. CLIENT ALSO CLAIMS THAT POSITIONS IN THE ACCOUNT WERE BOUGHT AND SOLD WITHOUT HIS CONSENT.
Damage Amount Requested
$5,000.00
Broker Comment
ACCORDING TO THE FA, AFTER RECEIVING THE CLIENT'S CORRESPONDENCE, HE ATTEMPTED TO CONTACT THE CLIENT BUT WAS UNABLE TO REACH HER. HE HAS INDICATED HE BELIEVES THAT THE "LOSS" THE CLIENT HAS REFERENCED IN HER CORRESPONDENCE IS THE RESULT OF A CHANGE IN THE STATEMENT FORMAT WHICH APPARENTLY DID NOT INCLUDE VALUES FOR BOTH OF THE ACCOUNTS. IN REVIEWING THE TRUST ACCOUNT STATEMENTS, IT DOES APPEAR THAT THE TOTAL VALUE OF THE IRA ACCOUNT WAS NOT REFLECTED ON THE JANUARY 2007 STATEMENT. THE FA HAS INDICATED, WHEN THE PROBLEM WAS IDENTIFIED, ARRANGEMENTS WERE MADE TO OVERNIGHT AN IRA STATEMENT TO THE CLIENT. BASED ON OUR REVIEW, IT APPEARS THIS SITUATION WAS THE RESULT OF A MISUNDERSTANDING RELATED TO INFORMATION REPORTED ON STATEMENTS. WE HAVE FOUND NO EVIDENCE TO SUPPORT THE CLIENT'S ALLEGATION THAT THE FA BOUGHT AND SOLD INVESTMENTS IN THE ACCOUNTS WITHOUT HER AUTHORIZATION.
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IA
Investment Adviser
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Disclosures
Disclosures can be customer complaints or arbitrations, regulatory actions, employment terminations, bankruptcy filings and certain civil or criminal proceedings that they were a part of.
Disclosures can be customer complaints or arbitrations, regulatory actions, employment terminations, bankruptcy filings and certain civil or criminal proceedings that they were a part of.