MR. [CUSTOMER] STATES HIS FINANCIAL CONSULTANT MADE SPECIFIC PROMISE WITH REGARDS TO INCOME HE WOULD RECEIVE FROM INVESTMENT BOUGHT ON MAY 4 1998, FOR THE NEXT 7 YEARS AND SUBSEQUENT YEARS AFTER THE "GUARANTEED MINIMUM INCOME BENEFIT" WAS EXERCISED. CLIENT SAID REPRESENTATIVE SAID ANNUITY WOULD PROVIDE INCOME FOR LIFE, AND CLIENT SAID HE NOW THINKS IT IS ONLY UNTIL HE IS 90. ALSO CLIENT SAID THAT HE MIGHT BE BEING CHARGED WITHDRAWAL CHARGES WHEN MORE THAN 15% OF THE ANNUITY ACCOUNT VALUE IS WITHDRAWN IN ANY ONE CONTRACT YEAR.

$10,299.00

$11,726.00

INVESTIGATION FOUND REPRESENTATIVE DID NOT PROMISE OR GUARANTEE 8% INCOME WITHDRAWAL FOR 7 YEARS AND 5% THEREAFTER. REPRESENTATIVE GAVE PROJECTIONS, NOT PROMISE. CLIENT IS WHO CAME UP WITH PERCENTAGES TO TAKE OUT. ANNUITY DOES GUARANTEE INCOME PAYMENT FOR ENTIRE LIFE AND NO WITHDRAWAL CHARGES HAVE BEEN CHARGED. HOWEVER, FIRM WILL PROVIDE ADDITIONAL LIFE ANNUITY CERTAIN TO MAKE UP ANY DIFFERENCE FROM THE $500 A MONTH, ($100 MONTH). ESTAMATED COST WILL BE $11,726.