3/29/99 CUSTOMER GAVE ORDER TO SELL AFTER INTERNAL CUTOFF TIME TRADE PRESSED ON NEXT DAYS BUSINESS, CUSTOMER WANTS 3/29 EXECUTION ON SELL AND 4/1 EXECUTION PRICE ON BUY SIDE. ALSO ALLEGES CDSC WAS MISREPRESENTED.

$13,783.15

$4,900.00

SETTLED TO AVOID THE EXPENSE OF ARBITRATION.

CUSTOMER ALLEGES THAT THE CDSC WAS CALCULATED INCORRECTLY AND THAT A TRADE WAS NOT PLACED IN A TIMELY MANNER. CUSTOMER ALLEGES DAMAGES IN THE AMOUNT OF $13,783.15

$13,783.15

CLAIM DENIED. AN ORDER TO LIQUIDATE THE CUSTOMER'S ACCOUNT WAS RECEIVED AFTER U.S. BANCORP INVESTMENTS, INC. (U.S.B.I.I.)INTERNAL CUT-OFF TIME. CUSTOMER WAS INFORMED THAT SHE HAD MISSED THE DEADLINE AND THAT THE ORDER WOULD BE EXECUTED ON THE NEXT BUSINESS DAY. CUSTOMER DID NOT OBJECT TO THE TRADE OR TO U.S.B.I.I. TRADE EXECUTION POLICY AT THIS POINT IN TIME OR LATER WHEN SHE QUESTIONED THE CDSC CALCULATION WITH PERSONNEL FROM THE U.S.B.I.I. REGIONAL MANAGEMENT OFFICE. EXPENSES INCURRED TRAVELING TO MINNEAPOLIS ARE NOT THE RESPONSIBILITY OF U.S.B.I.I. OR MYSELF. ANY FLUCTUATION IN THE NAV OF THE INTERNET FUND IS THE RESPONSIBILITY OF THE CUSTOMER, NOT U.S.B.I.I. OR MYSELF. I RECEIVED NO COMPENSATION FROM THIS ACCOUNT AT ANY TIME AND HAD NO FINANCIAL INCENTIVE TO DELAY THIS TRANSACTION. SEE ATTACHED NASD RESPONSE - "NO ACTION TAKEN"