CUSTOMER ALLEGES THAT THE FINANCIAL ADVISOR RECOMMENDED UNSUITABLE INVESTMENTS.

$300,000.00

$130,000.00

PER U5 FILED IN 8/9/02, THE CLAIM WAS SETTLED BETWEEN MERRILL LYNCH AND [CUSTOMER] AFTER [SPOUSE] PASSED AWAY AND SHOULD BE REFLECTED AS CLOSED.

CUSTOMER ALLEGES UNSUITABILITY.

$719,000.00

Client wrote letter asking why his account dropped from $920,000 to $719,000. This was after the 9/11 attack on NYC. It was not a complaint it was an inquiry and the Compliance Officer chose to treat it as a complaint. This letter was written in 2001 and I gave my notice on 6/1/2002. The action on this was taken after my notice that I was leaving the firm was received. MERRILL LYNCH provided the information sought by customer. The customer, however, took no further action.

CLAIMANT ALLEGES UNSUITABLE AND UNAUTHORIZED TRADING.

$250,000.00

$130,000.00

CUSTOMER ALLEGES MISREPRESENTATION AND OVERCONCENTRATION

$160,000.00

Client wrote a letter claiming he wanted $160,000 for losses in the account. Merrill Lynch explained that these were normal losses based on the stock market and that he is ignoring the fact the account had made $180,000. The client had a net gain of $20,000. His claim was based on a statement made right after 9/11. No response was ever received from the client.