Client alleges unauthorized transactions were placed in the annuity, and requests that the unauthorized transactions are reversed and reimbursed to account.

In 2015 and at the customer's request, I assisted with the re-balancing of the sub-accounts within his pre- existing Jackson National variable annuity so the investments would more closely reflect the client's expressed investment goals and risk tolerance. Toward that yearend when market conditions changed, the customer complained that the re-balancing had caused their contract investment value to decline and they initiated transfers to other Jackson funds without conferring with me. Doing so caused them to not proportionally benefit from the market rebound that followed several months later. The firm properly denied their claim.